Privacy & Cookie Policy

1. Who We Are

Crystal Franzen operates the website crystalfranzen.com (the "Site"). Crystal Franzen is a cryptocurrency trading expert providing trading signals, mentorship, and educational content. For any privacy-related questions, please contact us at info@crystalfranzen.com.

2. Information We Collect

We collect the following types of information:

• Information you provide directly — your name and email address when you submit our contact form or enquire about our services.
• Communication data — messages you send via our contact form, email, Telegram or WhatsApp.
• Technical data — IP address, browser type, operating system, pages visited, and time spent on the Site (collected via cookies and analytics tools).
• Cookie data — your cookie preferences and consent choices stored in your browser.

We do not collect payment information directly — any transactions are handled by third-party processors.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide our trading signal services
• Send you relevant updates about our program (only with your consent)
• Improve the performance and content of our website
• Analyse site traffic and user behaviour through anonymised analytics
• Comply with legal obligations

We will never sell, rent, or share your personal information with third parties for their own marketing purposes.

4. Legal Basis for Processing

Under GDPR and applicable data protection law, we process your personal data on the following bases:

• Consent — when you submit a contact form or accept cookies
• Legitimate interests — to improve our website and services
• Contract performance — to deliver the services you have requested
• Legal obligation — where required by law

5. Cookie Policy

Cookies are small text files stored on your device when you visit a website. We use cookies to make crystalfranzen.com work properly and to understand how visitors use our site.

You can update your cookie preferences at any time by clicking the button below:

6. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics — website traffic analysis (privacy-safe, anonymised)
• Formspree — contact form submission processing
• Telegram — community and signal delivery platform
• WhatsApp — optional communication channel
• Google Fonts — web font delivery (IP address may be logged by Google)
• Font Awesome — icon delivery via CDN

Each of these services has its own privacy policy. We recommend reviewing them independently.

7. Data Retention

We retain your personal data only for as long as necessary:

• Contact form enquiries — up to 2 years unless a service relationship continues
• Analytics data — up to 26 months (anonymised)
• Cookie consent records — 1 year

After these periods, data is securely deleted or anonymised.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data ("right to be forgotten")
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — receive your data in a portable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw consent at any time without affecting prior processing

To exercise any of these rights, please contact us at info@crystalfranzen.com. We will respond within 30 days.

9. Data Security

We take the security of your personal data seriously. Our website uses HTTPS encryption. Contact form data is transmitted securely via Formspree. We do not store payment data on our servers.

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure. If you have concerns, please contact us directly.

10. International Transfers

Some of our third-party service providers are based outside the European Economic Area (EEA). Where data is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

11. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in law, technology, or our services. The "Last updated" date at the top of this page will always reflect the most recent version. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this policy or how we handle your data, please reach out:

• Email: info@crystalfranzen.com
• Website: crystalfranzen.com/contact
• Telegram: @CrystalFranzen